Compliments, Complaints and Feedback

Virtually Accountable welcomes constructive feedback on our NDIS Plan Management Services with a caring approach.


  • Thank You for taking the time to acknowledge our team and their positive attributes. We appreciate you choosing Virtually Accountable.
  • Thank you for your constructive feedback, we will endeavour to act upon this within 24 hours.
  • Thank You for taking the time to leave feedback as it allows for the positive development of Virtually Accountable

How to end the Agreement?

Please give 14 days’ notice in writing should you wish to cancel our services. Should Virtually Accountable cease their services, we will also give 14 days’ notice.

What to do if there is a problem? 

Please do not hesitate to call the Director, Genelle Young, should you have any concerns, questions or complaints.

Phone number is: 0439 792 881

Email address is:

We will resolve your complaint as quickly as possible.

  • Take immediate action where there appears to be a high risk of harm, neglect or abuse
  1. Aim to acknowledge complaints within the next business day from receipt
  • Call you within two business day of acknowledgment
  1. Aim to resolve complains within 21 business days of receipt

Alternatively, if you are not happy with the decision made by myself you have the choice of making a complaint about the quality of services or supports. The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. or