Frequently Asked Questions

Do you have questions about NDIS Plan Management and Plan Manager services? Find the answers to our frequently asked questions at Virtually Accountable.

What is Plan Management?

Plan Management supports you in managing your NDIS funds. Our Plan Management team handles the day-to-day administration that comes with an NDIS plan, such as processing invoices and keeping track of your fund balance. So Virtually Accountable pay all your providers on your behalf, with monthly statements sent you to view spending.

How much does Plan Management cost?

Plan Management is available to all participants, and the cost is covered by the NDIS – you just have to ask for it, this will show on your plan as Improved Life Choices (CB Choice & Control). This will increase yearly with the CPI (Consumer Price Index).

Cost Questions - An example of NDIS Capacity Building Funding Budget allocation.

What are the benefits of Plan Management?

Plan Managers deal with all the tricky paperwork and administrative tasks related to your plan – like keeping track of your spending, maintaining accurate financial records, handling claims with the NDIS and making sure your providers get paid, tracking your spending and keeping a note of all your paperwork. They can even help you with a list of service providers in your area.

That means you can focus on the more important stuff, like realising the goals in your plan.

How do I sign up for Plan Management?

Easy! Just go to the signup page, fill in your information and we will be in touch. If you are a provider you can complete a Referral of Service (RFS) on your participants behalf.

What is the difference between unregistered and registered providers?

The NDIS asks service providers to register with them. However, not all providers choose to register. The main difference between unregistered and registered providers is that only registered providers can claim their invoices with the NDIS directly. Registered providers have been through the Auditing process and you can rest assured they are full accredited and trained in the service they are providing you.

Using a Plan Manager allows you to access an unregistered provider easily.

Are you a local provider?

We are based in South Australia; however, you will have direct access to our mobile number, and we will respond as quickly as possible. We are just a call or email away and cover Virtually Australia.

Is there one point of contact, so I don’t have to keep repeating myself?

Yes, you will always have direct contact with Genelle, who will address any questions you may have.

Do you pay invoices daily?

We certainly do! We are always looking to streamline and process your invoices as quickly as possible. Payment should be made within 7 days or even less.

Does the plan management team only work on set days?

Our team works Monday – Friday, 8.30am – 4.30pm but they also work behind the scene outside of these hours, feel free to drop us an email.

How responsive are you to queries?

We are very responsive and endeavour to respond in the same day. If it is of an urgent nature we will respond accordingly.

Do you have more than one method of contact?

Yes we certainly do – Email, Phone, Facebook and our website are all methods of contact.

Do you offer simple online sign up process?

Absolutely. Please sign up here.

Are you specialised in plan management or is it one of the many things you do?

We specialise in plan management. Genelle was previously a planner of the NDIS so brings a wealth of knowledge to how you can get the most out of your funding. Find out more on our About Us page.

Can I pre-approve my invoices?

You can chose to pre-approve your invoices, this means they will be processed as soon as they arrive in our inbox, alternatively if you wish to approve prior to them being processed, please have providers email invoices to you and then send through to once you are happy with the invoice.

What is your privacy policy?

Please find more about our privacy policy here.

How can I make a complaint?

Please explore our Compliments, Complaints and Feedback page for more information.

How are my invoices paid?

You can find out more information on this here.

I am a provider, where do I send my invoices to?

You can send your invoices to for more information please have a look at our Payment Policy page.