Locally based in Mount Gambier, SA, Virtually Accountable offers personalised Support Coordination services across the Limestone Coast and Lower Western Victoria. Our Plan Management services are available virtually Australia wide.

NDIS Provider Number: 4050117577

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Meet Genelle!

Genelle began her NDIS career as an NDIA planner before founding Virtually Accountable nearly a decade ago. With her qualifications as a bookkeeper and ACA-accredited counsellor, she recognized that transitioning into plan management and support coordination would allow her to use her skills to support some of the most vulnerable members of the community effectively.

Since its establishment, Virtually Accountable has grown nationwide, with Plan Management clients in every state and territory. Genelle has personally overseen each participant’s sign-up throughout this expansion.

Genelle is the CEO of Virtually Accountable and brings extensive experience in managing complex participants across all ages, demographics, and diagnoses. She takes pride in achieving outstanding outcomes for everyone she supports. Genelle assists participants in person from the Yorke Peninsula to the Mount Gambier region, as well as in Lower Western Victoria. She is also thrilled about her expansion into the Queensland region.

Genelle is a formidable force on our team! Her exceptional ability to resolve problems and consistently deliver results makes her an invaluable asset. Often described as “terrifyingly efficient,” she combines high competence with remarkable speed and precision. Her knack for achieving what others might consider unachievable highlights her outstanding problem-solving skills and unwavering determination.

genelle@virtuallyaccountable.com
0439 792 881

Meet Megan!

Megan, our Assistant Director, has been with Virtually Accountable since its inception. A Deakin University graduate with a Bachelor of Laws in 2019, she now oversees the plan management department. Megan ensures that Virtually Accountable remains current with all legislative changes and that every invoice processed adheres to the NDIS reasonable and necessary criteria. She also plays a key role in protecting participants from fraudulent claims by providers.

Megan’s keen attention to detail and strong report-writing skills are invaluable assets, particularly in translating complex tasks into achievable goals. Her talent for making seemingly unattainable objectives manageable highlights her precision and effectiveness in tackling challenges. Her contributions streamline processes and ensure that nothing slips through the cracks, solidifying her position as a leader in the field.

Megan supports participants across the Limestone Coast and Lower Western Victoria with all their support coordination needs. As a mother of two young children, she primarily works with children and families. With experience in teams supporting children under guardianship, Megan takes pride in ensuring her participants have access to the support they need around the clock, helping them achieve their best possible lives.

megan@virtuallyaccountable.com
0413 101 516

Meet Hailee!

Hailee is the friendly face and first point of contact at Virtually Accountable, serving as our dedicated Participant Liaison Officer. Whether you’re reaching out with a question about plan management or just dropping by, Hailee is here to ensure you feel supported and heard.

Currently studying her Bachelor of Psychology, Hailee brings a compassionate and thoughtful approach to her work. Her studies enhance her ability to connect meaningfully with participants, ensuring that every interaction is guided by empathy, understanding, and a genuine commitment to helping others.

As our front-of-house lead, Hailee plays a vital role in creating a welcoming and creating a positive experience for everyone who engages with Virtually Accountable. Her attention to detail, friendly demeanour, and strong communication skills make her an invaluable part of our team.

Have a question or need support with your NDIS plan? Hailee is your go-to person – always happy to help.

hailee@virtuallyaccountable.com
0484 225 349